Your HC CHINA product comes with a one-year warranty. Your product will be inspected and tested before delivery. The products are guaranteed to be free of defects from workmanship and material for a period of one year from the date of original purchase with invoice.
For bulk orders (more than 200 pcs), alternatively, we will provide 1% free main spare parts (motors and remotes) for our customers' servicing and delivered together with your original orders.
Warranty of Motorized Curtain Systems
Warranty are only apply to this product and does not apply to any damages due to installation, improper installation, use and misuse of this product. The sale of this product does not include the assemble, disassembly and reassembly of the equipment or parts.
The warranty does not apply where:
- Repairs have been made by others.
- Repairs have been attempted by others.
- Repairs are required due to normal wear and tear.
- The product has been misused.
- The product has been improper installed or installed by force.
- The product has been modified other than the instruction from this manual.
Cancellation Rights, Returns and Refunds
HC CHINA allows 7 days for your application for a Cooling Off period to reach us, counting from the day you receive the goods. Or you could return within 10 days after we despatch your order.
The item must be returned in “perfect resellable condition” including installation documents and is returned at the customer’s cost (as per normal return guidelines).
No right of cancellation, refund or return exists once you have used your products, unless the product is defective and you are returning it for this reason.
Returning faulty or damaged goods
If your goods arrive faulty or develop a fault within 12 months from date of purchase , you can return them to HC CHINA for free repair or replacement.
Please send your returns in by courier only once you have received an RMA confirmation from HC CHINA.