All our products are full inspected before delivery under our Quality Assurance and Guarantee program. However, there maybe some faults or damages after the shipment. You have a choice to return the items to us under our return policy.

Our Returns Policy covers products that have been damaged in shipping to you, products with manufacturing defects and incorrect products. Please try to keep the returned package as safe as our original shipment since damaged items on the way return from you may be discounted or rejected by us.



In case of partially damaged, we will replace you new parts or components once you return the damaged one back. However, you may sometimes do not need to return them back. We might ship the new parts directly to you to maximum your enjoyment of our products, which must be notified by email from our customer service team.

Returning faulty or damaged goods:
If your goods arrive faulty or develop a fault within 12 months from date of purchase, you can return them to HC CHINA for free repair or replacement.

Please send your returns in by courier only once you have received an RMA confirmation from HC CHINA - please note that neither the collections address nor the warehouse address has a returns desk facility and goods will be rejected by hand.

Returning unwanted/not faulty goods:
Any item may be returned for any reason within 10 days of the date of dispatch or 7 days upon receipt so long as it remains in a salable condition with original packaging. We will refund the price of the item to the purchaser. However, the shipping cost will not be refunded.

Please send your returns in by courier only once you have received an RMA confirmation from HC CHINA - please note that neither the collections address nor the warehouse address has a returns desk facility and goods will be rejected by hand.

Not returnable conditions:

  • Free swatches are not returnable.
  • We cannot accept any returns for products based on material colors.
  • If your order is custom made or from clearance, it is not refundable except those stated in specific item descriptions.
  • Also, products measured incorrectly are not returnable for any reason. Measuring instructions are the responsibility of the customer. If you are not confident to your measurement, please feel free to contact with us or choose a bit longer model and DIY after you receive our products.